The claims and returns policy for a "Lola sofa" depend entirely on the specific retailer or manufacturer from whom it was purchased, as "Lola" is a common product name used by many different companies. The general terms applicable to a specific sofa are provided by the vendor at the time of purchase and vary significantly by store.
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If the sofa is faulty, damaged or incorrectly delivered, you should be able to make a claim (refund, replacement or repair) within a short timeframe after receipt.
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If you simply change your mind or it doesn’t “feel right”, many furniture sellers’ standard return windows are narrower for large/bespoke pieces, or may convert to store credit rather than full refund.
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Ensure you keep documentation: order receipt, photos of damage/defect, any packaging.
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For international orders (to India, for example) check how returns are handled — shipping costs, duties, who bears the cost if return is accepted.
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Check whether the warranty or guarantee covers structural issues, workmanship/material defects, and for how long.
